Welcome!
Age restrictions vary from event to event. Where possible we will provide this information at the point of sale (online, call centre or ticket centre). Usually any restrictions can be found under the Venue information on the website. It is worth noting the following: * Most venues have restrictions on very young children attending as they may disrupt the performance.* Unless the event is targeted at a young audience a venue may have a licensed bar which could mean a restriction of 18 years and above is enforced.* Children aged up to 18 years may be admitted but only if accompanied by an adult.* Some events may allow free entry to minors if they are accompanied by an adult but may not allow them to sit on the adult's lap.* Some shows may contain adult themes or bad language, which may not be suitable for younger customers.
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Car parking facilities are always managed by the venue and are not available to book through Live Nation.

We will update venue pages with car parking information as and when we receive this information.

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We only advertise the doors time at the point of purchase and on the ticket, unless otherwise stated.

All advertised times are subject to change and we strongly recommend you check with the venue prior to your departure for any last minute changes to the itinerary.

Should you have a concert specific request, please use the 'Contact us' function and we will try to get the latest available information.

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Directions to Live Nation venues are available on the venue home page. Type in the venue name in the search bar at the top of this page and you'll be directed to the relevant page where a drop down menu is available with the information you need.

 

For all other venues, we will only be able to provide this information if supplied by the venue themselves.

 

VIP Nation Packages

 

Directional information relating to your package will be sent to you prior to the show.

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All ticket sellers will be instructed to inform their customers of the cancellation/rescheduling and will do so via the method of contact provided by you when you bought your tickets. 


If the gig has been rescheduled, you will be given the choice to either attend the new date or claim a refund if you are unable to attend the new date.


Please contact your ticket seller directly should you require further assistance. For purchases made via LiveNation.co.uk, please use the 'Contact us' function above. 


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I'm afraid we have no access to orders placed through the Live Nation Merchandise website. They can be contacted using web link below:

http://www.store2.livenation.com/cgi-bin/WebObjects/Store.woa/wa/contactus

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If you have lost your credit / debit card and you need to collect your tickets, please let us know via the 'Contact us' tab at the top of the page. You will be advised to take your credit card/bank statement, ideally the one with the transaction on it. You will also need to provide your order number and some ID, preferably with a photograph and signature. It is important that you do contact us as we need to inform the venue prior to your arrival.
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Live Nation are committed to delivering the highest level of service to our customers. We are always keen to learn of any occasions where any aspect of our service has not met your expectations.

Letting us know when you are unhappy with the service you experience gives us the opportunity to improve our service & products in the future.

To register your comments, please email us at info@livenation.co.uk and the matter will receive our prompt attention.

In order for us to assist you more efficiently, please provide the following information:

 

Contact details (Name, address, email, phone no.)
Full description of your complaint
Seating details (Block, row, seat no.)
Booking reference number (not as printed on your ticket - this will be shown on your booking confirmation email only)

 

VIP Nation

 

If you wish to make a complaint regarding a VIP package please email us at vipnation@livenation.co.uk

 

Before you submit your comments, please read the terms and conditions displayed on the website here as they may have special arrangements about refunds, exchanges, rights to cancel etc above and beyond the rights given to you by law.

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For Motorpoint Arena Cardiff information including contact details please click HERE 
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Standard tickets

An overseas option will be available for all Live Nation promoted events. You will be given the option to send them to your billing address or have them left for collection from the venue box office on the day of the concert. Please Note. We can only send tickets to the billing address.

VIP Nation

It is not our policy to send tickets outside of the UK. All non UK residents will be able collect their tickets from the box office on the day of the show.

Approximately two weeks before the show we will email you with all the details i.e. your itinerary, directions and what time to collect your tickets from the box office.

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Compact cameras are normally permitted for personal use. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artist/promoter are prohibited. However this is event specific and we would always advise you check with the venue before you arrive at the event. Photo passes will only be issued to accredited members of the press.
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Live Nation has sold its theatre venues to The Ambassador Group and we do not list theatre shows on LiveNation.co.uk

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